CARA Membership Terms & Condition

Introduction

CARA is a lifestyle and community digital platform that provides easy access for persons living with dementia, caregivers, and the general public to connect to an ecosystem of solutions via a mobile application. It serves as a key touchpoint for members, providing personalised support where applicable across the journey of living with and caring for dementia.

The CARA programme consists of all benefits and functions (including but not limited to rewards, discounts, benefits and offers by CARA benefit partners (“CARA Benefits”), the CARA safe return function, and the CARA caregiver circle) offered to Members via the CARA mobile application, the CARA membership card and the CARA website.

The CARA Membership Terms and Conditions (“Terms and Conditions”), the CARA Privacy Policy, and the CARA Terms of Use (collectively referred to as the “CARA documents”) which are available on CARA’s website and as may be supplemented, modified or amended from time to time by Dementia Singapore Limited define the contractual relationship between Dementia Singapore Limited (“Dementia Singapore”) and each individual registered CARA member (“Member”). All persons who successfully register as a Member shall be deemed to have read and accepted the terms and conditions in the CARA documents.

All references hereinafter to the CARA membership card refer to the physical membership card issued and/or the electronic version of the membership card through the CARA mobile application.

1. General Conditions

1.1. The CARA programme and the CARA membership card is owned and administered by Dementia Singapore.

1.2. Application is open to any Singapore citizen and Singapore permanent resident in 2 tiers:

(a) the CARA membership (Ordinary tier) is offered to any person who is either (i) a person living with dementia, or (ii) a caregiver of a person living with dementia. A Member with a CARA membership (Ordinary tier) is known as a “CARA Ordinary Member”; and

(b) the CARA membership (CARA Member of Public) is offered to any person who is not a person living with dementia or a caregiver of a person living with dementia. A Member with a CARA membership (CARA Member of Public) is known as a “CARA Public Member. CARA membership is issued at the sole and absolute discretion of Dementia Singapore.

1.3. Upon successful registration, a CARA Ordinary Member shall be issued a CARA membership card. Persons living with dementia shall be issued both the physical CARA membership card and the electronic version of the CARA membership card (which can be accessed through the CARA mobile application). Any Member who is not a person living with dementia shall be issued with only the electronic version of the CARA membership card.

1.4. A CARA Public Member shall not be issued a CARA membership card and shall have limited access to certain CARA features available only to Ordinary Members.

1.5. The CARA membership is strictly personal and only for use by the Member. It cannot be transferred, sold, altered, tampered, modified or bartered in any manner. Each Member is responsible for ensuring that their CARA membership is not used improperly. Misuse of CARA membership cards, CARA programme, or CARA Benefits may result in, inter alia, termination or suspension of membership. Dementia Singapore reserves the right to claim compensation for damage sustained in connection with any misuse.

1.6. CARA Benefits shall only be offered to CARA Ordinary Members. Members should check the specific details of each CARA Benefit to see if they are eligible.

1.7. Continued participation in the CARA programme is deemed as acceptance of the Terms and Conditions in the CARA documents.

1.8. Lost, damaged, or stolen CARA membership cards must be immediately reported to Dementia Singapore. A fee may be charged to replace the physical CARA membership card.

1.9. The CARA membership card remains the property of Dementia Singapore and must be returned upon request. Refusal to return the CARA membership card upon request may result in termination or suspension of membership.

1.10. Dementia Singapore reserves the right to modify the structure, CARA Benefits and other features of the CARA programme, including the Terms and Conditions at any time. Members are responsible for keeping themselves informed of the prevailing Terms and Conditions. Continued participation in the CARA programme by a Member shall be regarded as acceptance of the prevailing terms and conditions of the CARA documents. Dementia Singapore shall not be liable for loss or damage resulting from any modification of CARA Benefits, the structure and other features of the CARA programme, or the Terms and Conditions.

1.11. CARA Benefits for CARA Ordinary Members by CARA benefit partners may be listed on the CARA mobile application. CARA Benefits shall be redeemed directly with the CARA benefit partners (and via the specific redemption methods as specified by benefit partners within the CARA app). CARA mobile application’s function in relation to this is only to list the available CARA Benefits for a CARA Ordinary Member’s convenience; the CARA mobile application does not contain any function to enable CARA Ordinary Members to redeem CARA Benefits or conduct any other type of reservation or booking. The CARA membership card has no cash value. Dementia Singapore does not negotiate or guarantee the CARA Benefits made by CARA benefit partners to CARA Ordinary Members through the CARA programme. Dementia Singapore shall not be liable for any loss arising from any failure by CARA benefit partners to provide CARA Benefits. Where a CARA Ordinary Member uses any product or service provided by a CARA benefit partner, Dementia Singapore shall not be liable for any loss resulting from the use of that product or service.

1.12. CARA Ordinary Members may be required to produce their CARA membership card to CARA benefit partners when redeeming CARA Benefits.

1.13. Dementia Singapore shall not be liable for any errors or omissions within the Terms and Conditions. Dementia Singapore reserves the right to final interpretation of the Terms and Conditions.

1.14. Dementia Singapore shall not be responsible towards any CARA Ordinary Member with respect to purchases or sales made by a CARA Ordinary Member with any CARA benefit partner (including no responsibility or obligation pertaining to disputes between a CARA Ordinary Member and any CARA benefit partner).

1.15. Dementia Singapore reserves the right to check any Member’s account at any time for compliance with the Terms and Conditions without prior notice.

1.16. Dementia Singapore may, from time to time, have contests, promotions, sweepstakes, or other activities (“Promotions”). Participation in certain Promotions may require a Member to submit material or information concerning themselves (please see the CARA Privacy Policy for information on how personal data is processed). Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. Members are responsible to read all Promotions rules to determine if they are eligible to participate. Members agree to abide by and to comply with all Promotions rules if they enter a Promotion.

2. Membership enrolment and obligations

2.1. All mailing addresses, mobile numbers and email addresses provided to Dementia Singapore in connection with applications to register for the CARA programme must be valid and personal to the Member. In addition, the mailing address, mobile number and email address provided by new applicants at the time of enrolment must not have been registered with Dementia Singapore previously.

2.2. Members must keep their mailing address, mobile number, and email address up-to-date. Any communication sent to Members shall be regarded as delivered when sent to any contact details registered by the Member (whether this be by way of post to a mailing address, email, SMS or phone call). Dementia Singapore shall not be responsible for any delayed, misdirected or lost mail. Any change in a Members’ personal information, such as mailing address, mobile number, or email address must be provided in writing, or updated online by accessing the Member’s account via the CARA mobile application.

2.3. Any change in name, date of birth, last four characters of NRIC, or gender on the Member’s record shall be accepted only upon written notification to Dementia Singapore by the Member. The Member shall submit the relevant legal documents as proof of change.

2.4. Multiple memberships are not permitted. Each Member must maintain only a single CARA membership. Similarly, enrolment of several persons in a single CARA membership (i.e., a joint CARA membership) is not allowed.

2.5. Membership enrolment fee is waived until further notice. Dementia Singapore reserves the right to charge fees in the future.

2.6. A Member shall:

(a) Provide Dementia Singapore with correct and complete information in connection with the application or membership and promptly inform Dementia Singapore if such information changes. Members who provide inaccurate and/or incomplete personal data shall have their CARA membership suspended or terminated at the sole and absolute discretion of Dementia Singapore;

(b) Keep their CARA membership number and password secure and confidential and not disclose them to any other person.

2.7. Where the applicant is a minor or lacks legal capacity, their parent or legal guardian shall ensure that such applicant adheres to the Terms and Conditions.

3. Membership Termination

3.1. Dementia Singapore reserves the right to suspend or terminate membership in the CARA membership programme at any time with and without prior notice.

3.2. Dementia Singapore shall not be liable to Members for any loss of value or any CARA Benefit that may arise as a result of any changes made to the CARA programme.

3.3. Dementia Singapore shall be entitled to suspend or terminate any Member’s CARA membership if any Member:

(a) gives false personal information about themselves or any other person (including but not limited to information about themselves, their caregiver, the person living with dementia who they are a caregiver to, the hospital which they reside at, the care they are receiving, or the signs and symptoms they are experiencing);

(b) has acted dishonestly in the sole and absolute discretion of Dementia Singapore;

(c) has acted in any manner that is unacceptable to Dementia Singapore in its sole and absolute discretion in relation to their CARA membership; or

(d) has breached any of these Terms and Conditions.

3.4. If the CARA membership of any Member is suspended or terminated, that person shall not be able to use the CARA mobile application, the CARA membership card, or redeem any CARA Benefits. A person whose CARA membership has been terminated shall cease all use of the CARA mobile application and delete all copies of it from any phone, tablet, computer, or any other device capable of installing the CARA mobile application.

3.5. A Member may terminate the CARA membership at any time by giving written notice and returning the membership card to Dementia Singapore. Upon receipt of such notification, any outstanding CARA Benefits shall be forfeited without compensation and cannot be transferred.

3.6. Upon the death of a Member, their membership shall immediately terminate. In addition, upon the death of a Member who is a person living with dementia, the CARA membership of their corresponding caregiver shall be converted to a CARA membership (CARA Member of Public tier).

3.7. The termination of any CARA Membership shall not limit Dementia Singapore’s rights or remedies at law or in equity in case of breach by any Member or former Member of any obligations under the Terms and Conditions.

4. Password

4.1. Members may create a confidential Password through the CARA mobile application. The Password is needed for ‘self-service’ transactions relating to the Member’s secured information such as personal data, unique QR code identifier and Member information.

4.2. Members shall keep their Password confidential at all times and undertake not to disclose the Password to any other person under any circumstances whatsoever.

4.3. Members must ensure that this Password is not disclosed to any unauthorised parties. Dementia Singapore shall not be liable for the consequences of any unauthorised disclosure of the Password by Members or unauthorised use of the Password. Members acknowledge that Dementia Singapore is under no obligation or duty to verify the authenticity of any person who performs transactions through the use of a valid Password.

5. Personal Data Protection

5.1. Information regarding the processing of any Member’s personal data is set out in the CARA Privacy Policy accessible at https://cara.sg/home/privacy-policy/.

6. Limitation to Liability

6.1. Dementia Singapore shall not be liable to any Member for any loss of revenue, profit, business or any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with the CARA programme, the provision or the refusal to provide any CARA Benefits and the use of CARA Benefits, whether such loss, damage or expense is caused by negligence or otherwise, and whether Dementia Singapore has any control over the circumstances giving rise to the claim or not.

6.2. Further to the terms and conditions set out above under “1. General Conditions”, for the avoidance of any doubt, Dementia Singapore shall not be liable for any loss or damage resulting from the termination of or any change in the CARA programme and CARA Benefits.

7. Miscellaneous

7.1. Dementia Singapore may disclose a Member’s personal data in accordance with the CARA Privacy Policy if it is pursued in conjunction with an order of court, or is required by law or any governmental or regulatory authority. If the disclosure is not required with immediate effect, Dementia Singapore shall give the Member prior notice of such disclosure.

7.2. CARA’s safe return function may involve members of the public who are trying to assist a Member who is a person living with dementia accessing the corresponding caregiver’s contact details by scanning a QR code on the CARA mobile application of a Member who is a person living with dementia. Members who are caregivers of a person living with dementia agree to such disclosure of their personal data to members of the public who are trying to assist a Member who is a person living with dementia in this manner.

7.3. Should the CARA programme collaterals be available in other languages, the English language version shall be the definitive point of reference if any discrepancy arises.

7.4. Each Member and Dementia Singapore (“the Parties”) shall endeavour to resolve any issue arising as to the interpretation of any provision of this Terms and Conditions or any dispute or difference in respect of any obligation between the Parties arising out of or relating to this Terms and Conditions, by mutual negotiations in good faith and thereafter abide by the agreed course of action. In the event that the Parties fail to resolve the dispute by mutual negotiations in good faith within thirty (30) days of it arising, any Member or Dementia Singapore may give notice in writing to the other Party of its intention to require resolution of such dispute through mediation at the Singapore Mediation Centre (“SMC”) in accordance with SMC’s Mediation Procedure in force for the time being, and the Party giving notice may submit a request to mediate to SMC upon which the other Party will be bound to participate in the mediation within [forty-five (45)] days thereof. Every party to the mediation must be represented by [senior executive personnel, of at least the seniority of a Head of Department] or its equivalent, with authority to negotiate and settle the dispute. Unless otherwise agreed by the Parties, the Mediator(s) will be appointed by SMC. The mediation will take place in Singapore in the English language and the Parties agree to be bound by any settlement agreement reached. In the event that the Parties fail to resolve the dispute, either Party shall submit the dispute for final resolution to the courts of Singapore, which courts shall thereafter have exclusive jurisdiction.

7.5. The Terms and Conditions will be governed in all respects by the laws of the Republic of Singapore.