Safe Return Guide
Spotted someone with a CARA Card?
This individual may be lost and living with dementia.
Here are some tips to calm and comfort him/her as you wait for support.
NOTE: When The Caregiver Turns Up
- Please verify that the Caregiver is connected to the Person Living with Dementia.
- View Caregiver’s CARA E-Card
- Request for the caregiver to open up his/her CARA app to show the tagged E-card of the Person Living with Dementia.
- Check the Person Living with Dementia’s name on the E-card matches the name on the physical CARA Card.
Tips on how to Interact with Persons Living with Dementia
Stay calm. Keep a comfortable distance and ask for permission to move closer.
Try to make eye contact, approach him/her in a calm, soothing and relaxed manner:
- “Hi Mr/ Mdm XXXX (name is stated on safe return page) My name is XXXX, you are safe here. Can I do anything to help you?”
Create a calm environment
Move him/her away from loud noises, large crowds or bright lights.
Guide him/her to a safer or quieter place.
If he/she becomes agitated and wants to leave, do not stop the person.
Instead, take note of which direction he/ she headed for. As a last resort, call the police at 999.
Calm Him or Her
- I’ve called your family; they are on their way. I will stay until you feel better.”
- “You’re safe here.”
If they are fixated on a topic – “I want to go home”
- Agree with him/her and stall for time
- “Your (family member) is coming, shall we walk to a pick up area or stay here and wait?”
- Point out to nearby flowers, buildings/shops or offer a drink to distract him/ her.
Build a conversation
Avoid questions that start with “Do you remember…”
- “Do you like singing? My favourite song is [insert song name], do you have a favourite song?”
- “What do you like to do in your free time? Do you have any hobbies?”
- “What did you use to work as? How many years did you work as [occupation]?”
Require help from trained staff?
If the person living with dementia is willing to follow you and/or you require more assistance, bring him/her to the nearest SMRT Dementia-go-to points listed below.
Trained staff will be available to provide additional support.
- Jurong East
- Kent Ridge
- Paya Lebar
- Ang Mo Kio
- Buona Vista
- Bukit Panjang Integrated Transport Hub
- Yishun Integrated Transport Hub
- Choa Chu Kang Bus Interchange
- Sembawang Bus Interchange
- Woodlands Temporary Bus Interchange
For a full listing of Dementia Go-top-points, please visit: