Safe Return Guide

Spotted someone with a CARA Card?

This individual may be lost and living with dementia.

Here are some tips to calm and comfort him/her as you wait for support.

NOTE: When The Caregiver Turns Up

  • Please verify that the Caregiver is connected to the Person Living with Dementia.
  • View Caregiver’s CARA E-Card 
    • Request for the caregiver to open up his/her CARA app to show the tagged E-card of the Person Living with Dementia.
    • Check the Person Living with Dementia’s name on the E-card matches the name on the physical CARA Card.

Tips on how to Interact with Persons Living with Dementia


Introduce Yourself

Stay calm. Keep a comfortable distance and ask for permission to move closer.

Try to make eye contact, approach him/her in a calm, soothing and relaxed manner:

  • “Hi Mr/ Mdm XXXX (name is stated on safe return page) My name is XXXX, you are safe here. Can I do anything to help you?”


Create a calm environment

Move him/her away from loud noises, large crowds or bright lights.

Guide him/her to a safer or quieter place.

If he/she becomes agitated and wants to leave, do not stop the person.

Instead, take note of which direction he/ she headed for. As a last resort, call the police at 999.


Calm Him or Her

Reassure him/her

  • I’ve called your family; they are on their way. I will stay until you feel better.”
  • “You’re safe here.”

If they are fixated on a topic – “I want to go home”

  • Agree with him/her and stall for time
  • “Your (family member) is coming, shall we walk to a pick up area or stay here and wait?”

Distract him/her

  • Point out to nearby flowers, buildings/shops or offer a drink to distract him/ her.


Build a conversation

Avoid questions that start with “Do you remember…”

  • “Do you like singing? My favourite song is [insert song name], do you have a favourite song?”
  • “What do you like to do in your free time? Do you have any hobbies?”
  • “What did you use to work as? How many years did you work as [occupation]?”

Require help from trained staff?

If the person living with dementia is willing to follow you and/or you require more assistance, bring him/her to the nearest SMRT Dementia-go-to points listed below.

Trained staff will be available to provide additional support.

MRT Stations

  • Jurong East
  • Yishun
  • Simei
  • Novena
  • Kent Ridge
  • Aljunied
  • Bugis
  • Kembangan
  • Lakeside
  • Lavender
  • Paya Lebar
  • Redhill
  • Queenstown
  • Ang Mo Kio
  • Buona Vista
  • Bishan
  • Canberra

Bus Interchanges

  • Bukit Panjang Integrated Transport Hub
  • Yishun Integrated Transport Hub
  • Choa Chu Kang Bus Interchange
  • Sembawang Bus Interchange
  • Woodlands Temporary Bus Interchange

For a full listing of Dementia Go-top-points, please visit:

For more assistance, please contact the Dementia Helpline

The hotline is operational Monday - Friday, 9am - 6pm