Safe Return Guide
Safe Return Guide
安全归来指南
Spotted someone who looks lost or confused?
This individual could be living with dementia and may need your help. CARA’s Safe Return feature aims to help lost or wandering persons with dementia reunite with their caregivers as quickly as possible. Follow the KIND gesture as a guide to how you could be of assistance.
发现有人看起来迷路或走失？
这可能是一位需要您伸出援手的失智症人士。
CARA应用程序的安全归来功能旨在协助迷路或走失的失智症人士尽快回到看护者身边。
根据KIND指导步骤，了解您能如何伸出援手。
Keep a lookout for a CARA card or QR Code with CARA logo on the person. Scan the QR code with your phone.
留意：留意失智症人士身上是否携带CARA会员卡或有CARA标志的二维码。用手机扫描二维码。
Input simple details on the webform shown after scanning QR code, then press Submit.
填妥：扫描二维码后，在网络表格填上简单的资料，然后提交。
Notify Caregiver(s) by clicking the Call button that is displayed after form submission.
通知：提交表格后，点击“拨打”按钮联络看护者。
Determine the best course of action after speaking with the caregiver, or go to the nearest Dementia Go-To-Point.
决定: 与看护者取得联系后，决定最恰当的处理方式，或把失智症人士带到最靠近的失智症社区友善站 。
NOTE: When The Caregiver Turns Up
注意: 当看护者出现时
Please verify that the caregiver is related to the person living with dementia.
请确认看护者同失智症人士的关系。
View caregiver’s CARA e-card
查看看护者的CARA电子卡。
Request for the caregiver to openhis/her CARA app to show the tagged e-card of the person living with dementia.
要求看护者点开他/她的CARA应用程序，展示与他/她有关的失智症人士电子卡。
Check if the name of theperson living with dementia on the e-card matches the name on the physical CARA card.
检查电子卡上的名字与失智症人士身上的CARA会员卡相符。
How to better communicate with a person with dementia
如何更好地与失智症人士沟通
Introduce yourself
1
Stay calm. Keep a comfortable distance and ask for permission to move closer.
Try to make eye contact, approach him/her in a calm, soothing and relaxed manner:
- “Hi Mr/ Mdm XXXX (name is stated on CARA card/safe return page) My name is XXXX, you are safe here. Can I do anything to help you?”
自我介绍
保持平静的态度。与失智症人士维持一定的距离，并询问是否能站得更靠近。
尝试和他进行眼神交流，以平静、令人舒服和放松的态度走向他：
- “嗨，XXXX（CARA会员卡或安全归来页面上显示的名字）先生/女士。
我是 XXXX，你在这里很安全。你有什么需要我帮忙吗？”
Create a calm environment
2
Move him/her away from loud noises, large crowds or bright lights.
Guide him/her to a safer or quieter place.
If he/she becomes agitated and wants to leave, do not stop the person.
Instead, take note of which direction he/she is headed for. As a last resort, call the police at 999.
营造平静的环境
带失智症人士到一个远离嘈杂声响、人群和有刺眼灯光的环境。
让他待在较为安全与宁静的角落。
如果他情绪变得激动或想走开，不要阻止他。
相反的，留意他往哪个方向走去。最终如果不得已，请拨999通知警方。
Calm him or her
3
Reassure him/her
- “I’ve called your family; they are on their way. I will stay until you feel better.”
- “You’re safe here.”
If they are fixated on a topic – e.g. “I want to go home”
- “Your (family member) is coming, shall we walk to a pick-up area or stay here and wait?”
Distract him/her
- Point out to nearby flowers, buildings/shops or offer a drink to distract him/her.
让失智症人士冷静下来
安慰他
- “我已经联络了你的家人，他们正赶来这里。我会陪着你，直到你好一点为止。”
- “你在这里很安全。”
如果他们执着于同一件事，例如：“我想回家”
- 附和他，争取多一点时间。
- “你（的家人）正在赶来，不如我们走去上下车地点，或留在这里等他？”
转移他的注意力
- 指出附近的花草树木、建筑、商店，或请他喝饮料，转移他的注意力
Build a conversation
4
Use simple language and ask one question at a time.
- If the person doesn’t understand what you’re saying, rephrase rather than repeat the sentence.
- Avoid questions that start with “Do you remember”…”
Try questions that are open-ended but allow for a simple “Yes/No” response such as:
- “Do you like singing? My favourite song is [insert song name], do you have a favourite song?”
- “Do you usually take the train by yourself?
- “Did you use to work? Do you like working?”
展开对话
用简单的字眼，一次只问一道问题
- 如果失智症人士无法理解你说的话，你可以尝试用不同的方式说，而不是重复同样的句子。
- 避免一开口就问 “你记不记得… ”
尝试作开放式提问，但允许“是或不是”的答案，例如：
- “你喜欢唱歌吗？我最爱听的歌曲是【歌名】，你有爱听的歌吗？”
- “你平常都自己搭地铁吗？”
- “你以前有工作吗？你喜欢工作吗？ ”
Require help from trained staff?
需要向受过训练的职员求助？
For a full listing of Dementia Go-to-Points, please visit:
想查询所有的失智症社区友善点，请浏览:
https://www.healthhub.sg/directory/dementia-go-to-points
For more assistance, please contact the Dementia Helpline
欲寻求更多援助，请拨打失智症热线电话：
This helpline is operational from Monday- Friday, 9am-6pm and Saturday, 9am-1pm.
