Safe Return Guide

Spotted someone with a CARA Card?

This individual may be lost and living with dementia.

Here are some tips to calm and comfort him/her as you wait for support.

Tips on how to Interact with Persons Living with Dementia

When The Caregiver Turns Up

  • Please verify that the Caregiver is connected to the Person Living with Dementia.
  • Request to view the CARA E-Card of the Person Living with Dementia in the Caregiver’s CARA App – it should match the name displayed on the person living with dementia’s physical CARA Card. 


Introduce Yourself

Stay calm. Keep a comfortable distance and ask for permission to move closer.

Try to make eye contact, approach him/her in a calm, soothing and relaxed manner:

  • “Hi Mr/ Mdm XXXX (name is stated on safe return page) My name is XXXX, you are safe here. Can I do anything to help you?”


Create a calm environment

Move him/her away from loud noises, large crowds or bright lights.

Guide him/her to a safer or quieter place.

If he/she becomes agitated and wants to leave, do not stop the person.

Instead, take note of which direction he/ she headed for. As a last resort, call the police at 999.


Calm Him or Her

Reassure him/her

  • I’ve called your family; they are on their way. I will stay until you feel better.”
  • “You’re safe here.”

If they are fixated on a topic – “I want to go home”

  • Agree with him/her and stall for time
  • “That’s a good idea. I just called the taxi; can we sit and wait for the car?”
  • “Let’s do that. But your (insert family member) is coming here to meet us. Can we wait for a bit?”

Distract him/her

  • Point out to nearby flowers, buildings/shops or offer a drink to distract him/ her.


Build a conversation

Avoid questions that start with “Do you remember…”

  • “One of my favourite singers is Teresa Teng. Do you know any of her songs?”
  • “When I was a little kid, I would always ride my bicycle a lot with my friends. Did you like riding a bike?”

Require help from trained staff?

If the person with dementia is willing to follow you and/or you require more assistance, bring him/her to the nearest SMRT Dementia-go-to points listed below.

Trained staff will be available to provide additional support.

MRT Stations

  • Jurong
  • Yishun
  • Simei
  • Novena
  • Kent Ridge
  • Aljunied
  • Bugis
  • Kembangan
  • Lakeside
  • Lavender
  • Paya Lebar
  • Redhill
  • Queenstown
  • Ang Mo Kio
  • Buona Vista
  • Bishan
  • Canberra

Bus Interchanges

  • Bukit Panjang Integrated Transport Hub
  • Yishun Integrated Transport Hub
  • Choa Chu Kang Bus Interchange
  • Sembawang Bus Interchange
  • Woodlands Temporary Bus Interchange

For more assistance, please contact the Dementia Singapore Helpline

The hotline is operational Monday - Friday, 9am - 6pm